Request changes to the people who have access to your Emerald Intel account.
What you'll learn
How user access changes are handled and what information to send Client Success.
Emerald Intel customers do not add or remove users directly inside the platform. User access changes are handled by the Emerald Intel Client Success team.
| 1 | Email Client Success Send your request to support@emeraldintel.ai. |
| 2 | Tell us what needs to change Include the name and email address of the user you want added, removed or deactivated. |
| 3 | We'll make the account update Client Success will handle the change and follow up as needed. |
Good to know
Emerald Intel does not use a separate customer administrator role for account changes. User and account changes go through Client Success.
Still need help?
We're here to help. Contact the Emerald Intel Client Success team at support@emeraldintel.ai.