Troubleshooting Integrations

Written by Emerald Intel | Oct 13, 2026, 2:01:33 AM

Know where to start when a CRM, API or MCP connection isn't behaving as expected.

What you'll learn

Basic troubleshooting paths and when to contact Client Success.

Start with the connection type

CRM: confirm you're using the correct CRM integration and review the relevant integration guide.
API: confirm you are using your Developer Portal credentials and the current API documentation.
MCP: confirm the MCP server address is entered exactly and that you are signing in with your Emerald Intel account credentials.

MCP connection issues

For MCP, users are required to reauthenticate periodically. Access is also disabled if an Emerald Intel subscription is canceled or the user is removed from the organization.

Still not working?

Contact support@emeraldintel.ai and include the integration you're using, what you expected to happen, and what you are seeing instead.

Related resources

→ CRM Integration Overview

→ Getting Started with the API

→ Getting Started with MCP

Still need help?

We're here to help. Contact the Emerald Intel Client Success team at support@emeraldintel.ai.

View full post